eBook

How to Build a Cloud Center of Excellence (CCoE)

What is a cloud center of excellence (CCoE) and why do you need one?

While you may be tempted to continue full steam ahead with your cloud migration and do without a cloud center of excellence (CCoE), it really is an important step in your cloud journey.

A cloud CCoE recommends industry best practices, set standards, policies and procedures, and establish cloud guidelines. Setting these up ahead of time enables you to transform your business using the cloud. And a diverse group of CCoE members brings valuable perspectives.

Get the cloud CCoE guidelines in this quick guide. You will learn:

  • Vital traits and skills to look for in CCoE members
  • Tasks performed by the CCoE at different stages of your cloud journey
  • Ongoing goals of the cloud CCoE

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